Privacy Policy

1. Introduction

Raegy Technologies ("Raegy", "we", "us", or "our"), operating at raegy.com, is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and company name when you contact us directly.
• Usage data — pages visited, time spent on pages, browser type, IP address, and device information collected automatically via server logs and analytics tools.
• Communications — messages, enquiries, or documents you send to us.
• Business data — information about your company's operations, workflows, or data systems that you share with us in the context of an engagement.

We do not collect sensitive personal data such as health information, biometric data, or government identification numbers unless explicitly required and consented to for a specific purpose.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our consultancy and engineering services.
• Communicate about project status, deliverables, and relevant updates.
• Improve our website, services, and internal processes.
• Comply with applicable legal obligations.
• Send service-related notices (we do not send unsolicited marketing email).

4. Legal Basis for Processing

We process your personal data on one or more of the following grounds:

• Contract — processing is necessary to perform a contract with you or your organisation.
• Legitimate interests — processing is in our legitimate business interest (e.g. improving our services), balanced against your rights.
• Legal obligation — processing is required by applicable law.
• Consent — where required, we obtain your explicit consent before processing.

5. Sharing of Information

We do not sell or rent your personal information. We may share information with:

• Service providers — trusted third parties that support our operations (e.g. cloud hosting, email, analytics), bound by confidentiality agreements.
• Professional advisors — lawyers, accountants, or auditors where necessary.
• Authorities — where required by law, court order, or to protect rights and safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with prior notice where required.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Client project data is typically retained for the duration of the engagement plus a reasonable period thereafter for record-keeping purposes.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to analyse traffic and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. Third-Party Services

We may integrate or use third-party platforms (such as Meta / WhatsApp Business Platform) to deliver services on behalf of our clients. When we do, such platforms operate under their own privacy policies and terms of service. We ensure appropriate data processing agreements are in place where required.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Data portability (receive your data in a machine-readable format).
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at contact@raegy.com. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 16. If you believe we have inadvertently collected such information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Raegy Technologies
raegy.com
contact@raegy.com